Ammar Omar — IT Infrastructure & Technical Support

// Core_Capabilities

Systems & Infrastructure Support

Network hardware, server physical health, and IT troubleshooting

// Location & Status

Malaysia (Open to Relocation)

Available for IT support, network operations, or infrastructure roles nationwide

I focus on IT infrastructure, network reliability, and technical support — keeping hardware, server environments, and end-user systems running smoothly.

// Career_Log

Timeline

[ 2026.04 — PRESENT ] · Sungai Petani, Kedah

Jabil Green Point Precision (MCSB Sdn Bhd)

IT Support Technician

On-site Tier 1/2 IT support managing tickets, user accounts, and Active Directory via ServiceNow.
Configured, flashed OS, and monitored Raspberry Pi units via CLI, while providing general IT support for 500+ total site devices (PCs, Laptops, and Pis).

ServiceNow 500+ Site Devices CLI & OS Flashing Active Directory

[ 2026.01 — 2026.03 ] · Sungai Petani, Kedah

Jimat Jaya Sdn Bhd

Maintenance Support (IT)

Configured network switches, resolved LAN/cabling issues, and managed Active Directory users.
Maintained CCTV systems, office printers, and drafted internal IT maintenance SOPs.

Active Directory Switch Config LAN Troubleshooting

[ 2024.10 — 2025.10 ] · Kedah

PKB Builders

Protégé Multimedia

Installed Wireless Access Points (APs) and managed local network setups for office and project sites.
Designed posters, banners, and company profile materials. Managed tender documents and project filing systems.

AP Installation Site Networking Multimedia Design Document Management

[ 2021.08 — 2024.03 ] · Kedah

Digitech Rubber

Technical Support

Set up and configured routers and Wireless Access Points (APs) for facility-wide coverage.
Provided physical setup, maintenance, and hardware troubleshooting for AES systems.

Router & AP Setup AES Hardware Network Support

// Skillset_Check

Technical Skills

Network & Physical Infrastructure

MikroTik routing, VLANs, DHCP, LAN cabling, network point termination.

Support & Systems Administration

ServiceNow, Active Directory, RDP remote support, Tier 1/2 support, Raspberry Pi fleet configuration.

Hardware & Operations

Facility conditions monitoring (Server Room & IDF), hardware health diagnostics, component fault escalation, PC & printer maintenance, CCTV hardware checks.

// Education

Bachelor of Computer Science (Hons)

Universiti Teknologi MARA

Mar 2018 — Sep 2021

// Certifications & Training

Data Scientist with Python Google Bootcamp Intel AI Academy (MDEC)